Role Summaries
Visiting Postgraduate Researcher
Wyss Institute at Harvard University, Church Lab | November 2024 - November 2025 | Boston, MA Conducted molecular biology research focused on high-throughput mammalian cis-surface display systems for protein-protein interaction screening. What Roy did:- Executed PCR, DNA quality control, plasmid design, and construct assembly in Geneious
- Maintained mammalian tissue culture and experimental assays
- Planned experiments end-to-end with documentation for reproducibility
Founder/Consultant
Roy Ampersand Company LLC (Roy&Co.) | February 2018 - Present | Remote Provides IT operations, security, documentation systems, and web infrastructure for startups and small-to-mid-size businesses. What Roy does:- Systems administration, identity and access management, device management
- Cybersecurity training and security audits
- WordPress and Shopify builds and management
- Cloud administration (Google Workspace, Microsoft 365, AWS)
- Network security hardening and backup/recovery
- Process automation and no-code/low-code integrations (n8n, Zapier)
- Documentation systems and ongoing enablement
Director of Marketing Operations
Chia Network | February 2024 - June 2025 | Remote Led company-wide MarTech stack evaluation and infrastructure planning. What Roy did:- Evaluated entire MarTech stack, identified tool sprawl
- Recommended unified HubSpot-centered strategy for CRM, CMS, automation, and analytics
- Documented rollout plans with ROI analysis
- Defined marketing operations infrastructure emphasizing automation and measurement
- Oversaw WordPress/WP Engine optimization and Shopify merchandise store launch
- Built standardized workflows for campaign planning, execution, and reporting
- Designed documentation systems using Confluence, Notion, and Jira
- Consolidated performance data into unified dashboards
- Identified $10K annual savings
- Created clear implementation roadmap
- Built stakeholder alignment across marketing, sales, product
- Established documentation standards for marketing operations
Director of Ecosystem Operations
Chia Network | May 2023 - February 2024 | Remote Managed support and delivery for developer and ecosystem-facing initiatives. What Roy did:- Maintained technical documentation infrastructure (Docusaurus, GitHub) across three websites and two repositories
- Established documentation standards, contribution workflows, and governance processes
- Directed 9-part Chialisp educational video series, defining curriculum structure
- Coached four engineers on technical communication
- Facilitated technical workshops for senior developers at major U.S. bank (NPS 75)
- Partnered with engineering, product, and communications to operationalize knowledge sharing
- Documentation stayed accurate and consistent across distributed contributors
- Developer education reduced engineer support burden
- Workshop delivery demonstrated technical communication capability
Ecosystem Operations Manager
Chia Network | June 2021 - May 2023 | Remote Provided operational support for company-wide initiatives focused on developer education, documentation systems, and training enablement. What Roy did:- Designed and delivered Chia’s first mandatory cybersecurity training program for fully remote blockchain company
- Built curriculum around threat models and behavior change, not policy memorization
- Implemented LMS delivery using Rippling and Google Classroom
- Created structured education system for Chialisp programming language
- Established contributor standards and coached engineers on technical communication
- Freed core developers from ad hoc community support while improving onboarding
- Security training: 90%+ completion, 100% pass rate, measurable behavior change
- Developer education: Reduced ad hoc engineer support, improved onboarding speed
- No security incidents from covered behaviors in 12 months following training
Senior Internal Systems Administrator & Cybersecurity Specialist
Precision Nutrition | April 2019 - June 2021 | Remote Designed scalable tools, training programs, and documentation systems for fully remote organization of ~200 employees. What Roy did:- Built centralized internal knowledge base using WordPress
- Designed information architecture, taxonomy, content templates, search optimization, and governance workflows
- Replaced fragmented Google Docs and Slack-based tribal knowledge
- Led company-wide transition from LastPass to 1Password
- Owned vendor evaluation, stakeholder alignment, communication strategy, training delivery, and compliance tracking
- Developed training programs for internal tools and cybersecurity awareness
- Collaborated with Chief Security Officer to strengthen security posture
- Knowledge base reduced internal support requests by ~20%
- Password manager migration: 100% adoption within 8 weeks
- Improved onboarding efficiency through accessible documentation
- Strengthened security posture through training and tool adoption
Information Technology System Administrator
Hypercubes | October 2018 - April 2019 | San Francisco, CA Strengthened internal IT infrastructure and security posture for aerospace startup. What Roy did:- Configured Duo, Okta, Docker environments, and ITAR-compliant data storage
- Implemented 1Password and Confluence-based knowledge systems
- Delivered systems documentation and operational improvements
Program Manager, Technology Experience | Innovation Lab
Singularity University | February 2014 - October 2018 | Mountain View, CA Managed end-to-end operations and program delivery for high-throughput innovation lab supporting executive education and entrepreneurship programs. What Roy did:- Designed immersive technology experiences and hands-on curricula for Fortune 500 clients (Bayer, Coca-Cola, Barclays, Caterpillar, BD, Standard Bank)
- Built automated demo scheduling systems supporting 2,000+ participants annually
- Led experience design, curriculum development, and cross-functional coordination
- Established SOPs, onboarding materials, and knowledge-sharing practices
- Hired and trained 15-person team of Tech Guides
- Reduced training cycle from 3 weeks to 2 weeks
- Scaled program delivery while maintaining quality
- Built team that could operate independently
- Created systems that reduced reliance on individual knowledge
- Delivered consistently high participant feedback
Education
MIT xPROCertificate, Architecture and Systems Engineering | March 2023 University of California, Los Angeles
Bachelor of Science, Mathematics | 2008
Certificates
Consortium for Service InnovationKCS v6 Fundamentals | February 2026 Six Sigma Online
Lean Six Sigma White Belt | January 2026
Earlier Experience
Roles in graphic design, web development, IT, marketing, and program support spanning:- Bestcovery.com
- Cornerstone OnDemand
- Gubbins Light & Power Company
- Center for Inquiry
- UCLA student organizations
- SEM campaigns and analytics reporting
- Website management and technical support
- Event planning and vendor management
- Content production